Terms & Conditions

Website and request terms

This website is operated by Derby Office Equipment, Inc., 1040 State Highway 29A, Gloversville, NY 12078. Use it to learn about our services, submit legitimate inquiries and requests, and check the status of your own work.

Submitting a request is not a confirmed price, guaranteed appointment, or commitment to begin work. We may contact you to verify availability, scope, artwork, quantities, pricing, delivery, and timing. Any separately agreed quote, order, lease, or service agreement governs that transaction.

Provide accurate information and upload only material you have permission to use. Do not misuse the portal, attempt to access another person's records, or upload harmful content. Keep your request reference private because it allows access to your public request status. Staff credentials must not be shared.

How we handle your information is explained in our Privacy Policy. Contact messages and portal requests are saved directly for our team. If contact-message delivery cannot be confirmed, your email app opens as a fallback; send that draft there to deliver it by email.

Customer-service SMS terms

Program and message types

If you opt in, Derby Office Equipment, Inc. may send SMS/MMS customer-service messages, including automated messages, about your inquiries, quotes, appointments, repair visits, supply orders, pickup or delivery arrangements, and print-job updates. This program does not enroll you in promotional messages.

Your consent is separate and optional

To opt in through this website, check the SMS consent box and submit the form. Provide a mobile number you own or are authorized to use. Providing a phone number or choosing a preferred contact method alone is not SMS consent. Consent is not a condition of purchasing goods or services. Leaving the box unchecked means that form submission does not grant a new SMS opt-in; it does not cancel an opt-in you previously gave. Use the opt-out methods below to withdraw an existing consent.

Frequency and costs

Message frequency varies with your inquiries and active work. Message and data rates may apply under your mobile plan. Contact your carrier for details about charges.

Stop messages

Reply STOP to the number that sent a message to opt out. You may receive one confirmation of your opt-out; further program texts will stop unless you give a new opt-in. You can also withdraw consent by emailing [email protected] or calling (518) 725-9816. Tell us which mobile number the request concerns. Opting out of texts does not cancel your order or service request; we can use phone or email instead.

We also honor other clear requests to stop, including QUIT, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, END, and requests made in your own words.

Help and contact

Reply HELP for assistance, email [email protected], or call (518) 725-9816 during business hours, Monday–Friday, 8:30 am–5:00 pm Eastern. The website's contact page also lists our current contact information.

Delivery and number changes

Text delivery depends on your carrier, device, and network availability. Carriers are not liable for delayed or undelivered messages. If you change or give up a mobile number, let us know and stop the program on that number. For urgent repairs or time-sensitive questions, call us.

Privacy

We do not sell, rent, or share mobile information or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Providers may process information on our behalf to deliver and support the program. See our Privacy Policy for collection, use, retention, sharing, and privacy choices.

Changes and questions

We may update these terms by posting a revised effective date. Changes do not automatically broaden your texting consent. Contact Derby Office Equipment at [email protected] or (518) 725-9816 with questions.